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Building Blocks of Managing HOP: Critical Steps Part 1

A critical step is a human action that will trigger immediate, irreversible, and intolerable harm if that action or a preceding action is performed improperly. The following are fundamental truths of human nature: Humans make mistakes. Humans aren’t perfect. Human errors are a given.
Join Tony Muschara, author and expert in Human and Organizational Performance (HOP), for a session focusing on Control: Critical Steps. This is the first in a three-part series on the building blocks of managing HOP. Join the discussion on how to ensure things go right when high-risk work is performed, and positive controls that can be put in place.

Participants are encouraged to read chapter one of Tony’s Book, RISK-BASED THINKING: Managing the uncertainty of Human Error in Operations, “What is a Critical Step,” in preparation for this webinar. Free chapters of his book are available at Watch for Parts 2 and 3 of this series coming fall 2023.