(last updated June 14, 2023)
1.0 About this Policy
At Energy Safety Canada (“ESC”), we take the issue of safeguarding privacy very seriously. We respect and are committed to protecting the confidentiality and security of Personal Information entrusted to us and ensuring that all Personal Information we hold is collected, used and disclosed in compliance with all applicable federal and provincial privacy requirements where ESC operates (“Privacy Legislation”).
Canada has two federal privacy acts - the Privacy Act and the Personal Information Protection and Electronic Documents Act. Alberta has the Freedom of Information and Protection of Privacy Act and Personal Information Protection Act. British Columbia has the Freedom of Information and Protection of Privacy Act and Personal Information Protection Act. Saskatchewan has the Freedom of Information and Protection of Privacy Act and the Local Authority Freedom of Information and Protection of Privacy Act.
1.2 Meaning of Personal Information
1.4 Target Audience
- implementing procedures to protect Personal Information;
- implementing procedures to receive and respond to inquiries and complaints regarding ESC’s handling of Personal Information;
2.2 Personal Information Collected
2.2.1 Information that we collect directly from you
ESC may collect some or all of the following Personal Information directly from you:
- Name (legal and preferred name, if different)
- email address
- phone number
- date of birth
- photograph (for the purposes of proctoring an online exam or issuing a student credential card with your photograph)
- mail address
- employer’s name, if applicable
- driver’s license number, class and province issued, if applicable to the course (for example, driver courses)
- government-issued identification
2.2.2 Information collected through our website
ESC may also collect Personal Information indirectly through its website (see below).
2.3 Personal Information Collected Purposed for Collection, Use and Disclosure
ESC collects, uses and discloses Personal Information for the following purposes:
- verify an individual's identity;
- process a payment or invoice;
- provide a product or service that ESC offers;
- register an individual in a course and/or determine an individual's eligibility to register in a course whether such course is offered directly through ESC or through an ESC authorized training provider;
- provide information to ESC authorized training providers regarding student registration in courses;
- provide the instructor and/or participants in a class or event with a list of attendees;
- provide an individual with an ESC certificate regarding a completed course;
- provide an individual with promotional/marketing materials as it relates to ESC's business, in accordance with applicable laws;
- provide access for industry participants and their respective member organizations to verify student certification in accordance with ESC authorized certificate search policies;
- operate, maintain and improve ESC’s website and services;
- provide Personal Information to third-party suppliers of products and services (as discussed in more detail below);
- protect ESC, yourself and others from fraud and error and to safeguard ESC’s business interests;
- collect debts owed to ESC;
- comply with legal and regulatory requirements; and
- disclose to third parties including financial institutions, payment processors, lawyers and government licensing bodies for any of the above purposes.
The collections, uses and disclosures listed above are a reasonably necessary part of your relationship with us.
In accordance with Privacy Legislation, ESC will identify and document any new purposes for which previously collected Personal Information may need to be used and disclosed and obtain the consent of the individual where applicable.
2.4 Personal Information Collected Purposed for Collection, Use and Disclosure
2.4.1 Important Exceptions
2.4.2 Service Providers
ESC may retain agents, subcontractors or service providers from time to time in relation to our business or the products or services that ESC provides. If ESC requires a service provider to deal with your Personal Information, ESC will take reasonable steps to ensure that the service provider adheres to privacy procedures and will keep your Personal Information confidential.
2.4.3 Cross-Border Transfers
ESC will seek consent to use and disclose Personal Information at the same time it collects the information or in accordance with Privacy Legislation, except where ESC is authorized or required by law to collect and use Personal Information without consent. In determining the appropriate form of consent, ESC will take into account the sensitivity of the Personal Information, the reasonable expectations of the individuals involved, and the requirements of Privacy Legislation.
2.6 Limiting Collection of Personal Information
ESC will collect, use and disclose Personal Information in accordance with Privacy Legislation and will limit the amount and type of Personal Information collected to that which is necessary to fulfill identified purposes. ESC collects Personal Information primarily from its employees and students, but ESC may also collect Personal Information from other sources to meet the requirements of its business. ESC may also collect Personal Information as required or permitted by applicable law.
2.7 Limiting Use, Disclosure, and Retention of Personal Information
ESC will only use or disclose your Personal Information for the purposes set out above and as required or permitted by law.
ESC will keep Personal Information only as long as it remains necessary or relevant for the identified purposes or as required by law. Specifically, as an educational institution certifying individuals and companies in safety training, ESC retains all Personal Information on students who have completed an ESC course and have been certified as passing or completing the course for as long as necessary for the applicable course.
ESC will maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to Personal Information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information will be destroyed, erased or made anonymous.
2.8 Accuracy of Personal Information
ESC will make a reasonable effort to ensure that Personal Information we are using or disclosing is accurate and complete.
If you demonstrate the inaccuracy or incompleteness of Personal Information, ESC will amend the information as required. If appropriate, ESC will send the amended information to third parties to whom the information has been disclosed.
If a challenge regarding the accuracy of Personal Information is not resolved to your satisfaction, ESC will annotate the Personal Information under its control with a note that the correction was requested but not made.
2.9 Security Safeguards
ESC will use its reasonable commercial efforts to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, use, modification or destruction, through reasonable security measures. The nature of the safeguards will vary depending on the sensitivity of information collected.
ESC will take reasonable measures, through contractual or other reasonable means, to seek to ensure that its suppliers and agents who assist in providing services implement a comparable level of protection.
ESC will take all reasonable steps in the disposal or destruction of Personal Information to seek to prevent unauthorized parties from gaining access to the Personal Information.
However, no method of transmission over the Internet, or method of electronic storage, is completely secure. As such, despite ESC’s safeguards and protocols, ESC cannot fully guarantee the security of your Personal Information and you should always exercise caution when disclosing personal information over the Internet.
2.10 Security Safeguards Individual Access to Personal Information
You have a right to access your Personal Information held by ESC.
Upon written request, ESC will provide you with the opportunity to review your Personal Information that ESC has collected, in accordance with the requirements of Privacy Legislation. ESC will advise you in advance of any charges for retrieval, reproduction or delivery of the Personal Information requested.
ESC may need to request specific information from you to help ESC confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it.
In certain situations, as specified in Privacy Legislation, ESC may not be able to provide access to all the Personal Information that it holds about an individual. For example, ESC may not provide access to information if doing so would likely reveal Personal Information about a third party or could reasonably be expected to threaten the life or security of another individual. Also, ESC may not provide access to Personal Information if disclosure would reveal confidential commercial information; if the information is protected by solicitor client privilege; if the information was generated in the course of a formal dispute resolution process; or, if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law.
If ESC refuses an access request, ESC will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
You can obtain information or seek access to your Personal Information by contacting the CPO.
2.11 Updates to this Policy
3.0 Website Privacy Practices
3.1 How ESC Collects Information from the ESC Website
When an individual visits the ESC website, no personally identifiable information is collected unless the individual consents to that collection. The ESC website collects non-personally identifiable information as set out below.
3.2 Non-personally Identifiable Information
Information from visitors to the ESC website is not tracked on an individual basis; but rather, the information is collected on an aggregate basis that includes all site visitors. Any visit to the ESC website automatically generates session log data consisting of the Internet Protocol (IP) address from which the connecting computer came (which contains no personal information), the website that referred the computer to the ESC website, the pages that are visited by the user, the date and time of those visits; and the amount of time spent on the ESC website. ESC uses this information to perform analytics on users' experience while using the site and to improve the functionality of ESC's website to better meet user wants and needs; identify popular features; measure site activity including peak site usage times; and page visits and click throughs. These site metrics may be shared with ESC's affiliated service providers and others.
3.3 Cookies, Web Beacons and Advertisements
The ESC website uses "cookies", web beacons/GIF/pixel tags, and third-party advertising networks that use ads and other tracking technologies to collect aggregate or other non- personally identifiable information to develop website metrics and improve a user's online experience.
The ESC website may use session and/or persistent cookies to track user movement or other events across the website and the website of franchisees and business partners. A "cookie" is a small text file that helps ESC to improve the functionality of a user's visit to the ESC website. Several different types of cookies are used by the ESC website. A session cookie is stored only on a visiting computer's working memory (RAM) and only lasts for an individual's browsing session. When an individual closes all of the browser's windows or shuts down their computer, the session cookie disappears forever. A persistent cookie is stored on an individual's computer hard drive until a specified date. Persistent cookies stay on an individual's computer until they expire, they are overwritten by new cookies, or the individual manually removes them. Most browsers can be configured not to accept cookies; however, this may prevent a user from having access to some site functions or features.
The ESC website may use web beacons/GIF/pixel tags to help determine site metrics such as if a page has been viewed and how many times. In general, any electronic image viewed as part of a web page can act as a web beacon. When an individual requests information on a course or a newsletter, ESC may also use web beacons to establish how many of the emails are actually opened.
3.4 Collection and Use of Personally Identifiable Information on ESC's Website
There are instances where ESC requests Personal Information on the ESC website in order to provide the user with a service, information on a course, a newsletter or where a user participates in interactive online activities such as course registration. ESC may conduct voluntary online surveys to obtain a user's feedback. ESC requests e-mail addresses as a means of contacting a user if the user wishes to obtain ongoing information from ESC.
3.5 Links to other Websites
The ESC website may contain links to other websites. ESC encourages users to review the privacy statements of all sites which a user visits, including those whose links are provided, so that a user can understand how those sites collect, use and share a user's information. ESC is not responsible for the privacy statements, content or data handling practices on other websites.
3.6 How ESC Uses and Discloses Information Collected from ESC's Website
3.7 Security and Accuracy of Information
When a user sends personal information to the ESC website, ESC uses "Secure Socket Layers" (SSL) to protect the user's data. SSL is encryption technology that helps safeguard personal information against misuse by unauthorized individuals.
4.0 Website Privacy Practices
Any inquiries, complaints or questions regarding this Policy or ESC’s privacy practices should be directed in writing to our CPO as follows:
Chief Privacy Officer: Steve Suto, Vice President, Business Services and Chief Privacy Officer
Address: Energy Safety Canada
150 – 2 Smed Lane SE
Calgary, Alberta T2C 4T5
ESC will, on request, provide information regarding our complaint procedures.